2022 was a year of changes for those in retail and e-commerce – changes that appear to stick around in 2023 and beyond. From the long-lasting effects of the global pandemic to the economic uncertainties resulting from the Russian-Ukraine war, it was indeed a year that kept many businesses on their toes. Now more than ever, retailers must keep up with the emerging trends and technologies to stay ahead of the curve.

Not sure where to begin? Join Marta Skrabacz, as she answers our three burning questions on the topic of emerging trends in retail and e-commerce. This event will explore the changes in consumer behavior and shopping habits that are impacting the retail industry, and how brands like Godiva are adapting to maintain their competitive edge in the market.

With more than 7 years of experience in digital marketing and F&B, Marta's work across CRM, loyalty, ecommerce and digital communications have always put the customer at the heart of her work. As Head of Ecommerce at GODIVA Australia, she champions digital growth, online sales and exceptional customer experiences to deliver happiness through gourmet Belgian chocolate.

These are the questions we asked Marta:

1. What is something unique about Godiva's retail/e-commerce strategy?

2. In your opinion, how will retail and e-commerce evolve in the near future?

3. What advice can you offer retailers in the face of faltering consumer sentiment and rising inflation?

Prefer to read her answers instead? We've covered all the key points here!

Marta will be spoke at eTail Australia on 14-16 February at Sheraton Grand Sydney Hyde Park!

About eTail Australia
eTail Australia is THE market leading annual meeting place for Australia’s top retail leaders. You'll learn from, network and collaborate with leading Founders, CEOs, CMOs, Heads of eCommerce and Digital Marketing Leaders (and more!) as they share practical insights to deliver, thrive and expand YOUR business.

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